Privacy Policy

Contact Information: Name, email address, phone number, and delivery address.

Account Information: Username, password, profile preferences, and saved addresses.

Payment Information: Credit/debit card details (processed securely by third-party providers), billing address.

Order Information: Items ordered, delivery preferences, special instructions, ratings and reviews.

Device Information: IP address, browser type, device identifiers, operating system version.

Location Data: Precise location (only when you enable it) for delivery tracking and service optimization.

Communication Data: Messages with restaurants, delivery partners, and our support team.

Service Delivery: Processing orders, coordinating deliveries, and managing payments.

Communication: Sending order updates, promotional offers, and customer support responses.

Personalization: Recommending restaurants and items based on your preferences and order history.

Safety & Security: Detecting fraud, preventing abuse, and protecting against unauthorized access.

Analytics: Understanding user behavior, improving our platform, and developing new features.

Legal Compliance: Complying with applicable laws, regulations, and responding to legal requests.

Marketing: Showing you relevant advertisements and promotional content (with your consent).

Restaurants & Merchants: We share your order details, delivery address, and contact information to prepare and deliver your order.

Delivery Partners: We share your location and contact information to facilitate delivery of your food.

Payment Processors: Credit card and payment information is shared with secure third-party payment processors.

Service Providers: We work with analytics, marketing, and customer support providers who access your data on our behalf.

Law Enforcement: We may disclose information if required by law or to protect against fraud and safety risks.

Business Partners: In case of merger or acquisition, your information may be transferred to the successor entity.

Access: You can request to see what personal information we have collected about you.

Correction: You can update or correct inaccurate information in your account.

Deletion: You can request that we delete your account and associated personal information (subject to legal requirements).

Opt-Out: You can unsubscribe from marketing communications at any time.

Data Portability: You can request your data in a portable format.

Your Choices: You can control location services, notification preferences, and ad personalization through your account settings.

Do Not Track: If your browser sends a "Do Not Track" signal, we will honor this preference.

We use industry-standard encryption and security measures to protect your personal information.

Payment information is processed through secure, PCI-DSS compliant payment processors.

We regularly review and update our security practices to protect against unauthorized access.

However, no security system is completely impenetrable. We encourage you to use strong passwords and notify us of any suspicious activity.

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Once you delete your account, we will remove your personal information within a reasonable timeframe, except where required to retain by law.

We use cookies to remember your preferences, improve your experience, and analyze how you use our platform.

Cookies are small text files stored on your device. You can control cookie settings through your browser.

We also use pixels and similar tracking technologies for analytics and marketing purposes.

Third-party partners may place cookies to serve personalized advertisements across the web.

You can opt-out of targeted advertising through the privacy settings in our app or website.

Disabling cookies may affect your ability to use certain features of our service.

GrabKnock is not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18.

If we become aware that a child under 18 has provided us with personal information, we will delete such information immediately.

Parents or guardians who believe their child has provided information to GrabKnock should contact us immediately.

Supervised use by a parent or guardian is required for any user under 21 when ordering age-restricted products.